General Information

1. Your First Visit

On your first visit, please bring:

     Your insurance card

     Personal identification

     List of current medications (prescription or over-the-counter) including:

          Name

          Dosage

          Frequency

     Name and address of your current primary care physician

     Referral from your primary care physician, if required

     Lab reports, x-rays and any medical records, if available

2. Office Hours

Our hours are 9 a.m. to 5 p.m., Monday through Friday.  Appointments can be made by calling (210) 616-0410 during office hours.  Patients are seen by appointment only.  We make every effort to be prompt and available at your convenience.  If you are unable to keep your appointment, please cancel as far in advance as possible.

3. Emergencies

During office hours, call our office.  For emergencies occurring during the evening, weekends, or holidays, again call our office.  The phone is answered by a twenty-four hour exchange which will contact us.  We would appreciate your calling us before going to the hospital emergency room.  Many times the problem can be handled in our office, being more convenient and less expensive for you.  One of us will always be available to you.

4. Telephone Calls

Please make all phone calls that are not absolute emergencies during office hours.  For routine questions, we prefer not to interrupt other patients who are seeing the doctor in the office.  Our staff has been trained to answer most questions.  If they are unable to answer your questions, it will be relayed to your doctor.  We return our calls as time permits or as the situation demands.  Should you call, we ask that you give all necessary details concerning your problem to the receptionist.  In this manner, your problem can be related intelligently and quickly to the doctor for prompt response. It is not our policy to treat illnesses over the phone.  If you are ill, please plan to see us. 

5. Medication Refills

Please direct refill requests to your pharmacy.  The pharmacy will contact your physician for authorization.  Only emergency prescriptions will be called in after normal hours and weekends.

6. Payment for Services

Patients are expected to pay at the time service is rendered.  A copy of your charges will be provided the day of your visit.  We accept payment in the form of a personal check, MasterCard, and Visa.

7. Medical Insurance

Your medical insurance is an agreement between you and the insurance company.  It is our policy to provide to you, without charge, an itemized statement that can be submitted to your carrier.  But, as a courtesy, our office will submit your claims for medical benefits.  We accept Medicare assignment and participate with most insurance plans.  Should a billing question arise, please contact our billing specialists at (210) 616-0416.

8. Referrals

If you are insured by a managed care plan, it is your responsibility to obtain a referral from your primary care physicians.  

9. Hospital Affiliations

Urology Consultants is affiliated with the following hospitals:

     Methodist Healthcare

          Southwest Texas Methodist Hospital

          Methodist Specialty and Transplant Hospital

     Baptist Health System

          North Central Baptist Hospital

          St. Luke's Baptist Hospital

     Christus Santa Rosa Health Care

          Christus Santa Rosa Northwest Hospital

     Hondo, Texas

          Medina Community Hospital

     Uvalde, Texas

          Uvalde Memorial Hospital

 

All Content is the property of Urology Consultants, P.A. Copyright © 2000 [Urology Consultants, P.A.]. All rights reserved. Revised: February 23, 2007 Site created and maintained by Jes, Inc.